Great links for building better user experiences
Several great articles I’ve discovered in researching user experience and information architecture:
- Perhaps the best example of persona development that intermingles storytelling right into the documentation, CNN created The Undecided for the 2012 election.
- Making content easier to find and the steps from curiosity to engagement fewer: Intranet Information Architecture Trends found on Nielsen’s NNGroup
- Usability.org provides a great best-practice outline for building digital personas (Questions to ask, formatting the documentation, etc)